FAQs
What is the estimated delivery time?
We strive to process and ship your order within 1-3 business days. Depending on your location, the estimated delivery time is 7-14 business days.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your order on our website or through the shipping carrier's website.
What is your return policy?
We offer free returns within 14 days of delivery. If you're not satisfied with your purchase, please contact our support team, and we'll guide you through the return process.
Do you offer international shipping?
Yes, we ship worldwide! Shipping fees and delivery times may vary depending on your location.
How can I contact customer support?
Our friendly support team is available 24/7 to assist you. You can reach us via email at info@cozmoo.com.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods.
Are your products covered by a warranty?
Yes, all our products come with a standard 1-year warranty. If you experience any issues, please contact us for assistance.
How can I cancel or change my order?
If you need to cancel or modify your order, please contact us as soon as possible. Once your order has been processed, changes may not be possible.
Can I get a discount on bulk orders?
Yes, we offer discounts for bulk purchases. Please contact our sales team at info.store@cozmoo.com for more information.
What should I do if I receive a damaged item?
If your item arrives damaged or defective, please contact our support team immediately with a photo of the item and your order number. We’ll arrange a replacement or refund for you.
Can I change my shipping address after placing an order?
If your order has not yet been shipped, you can update your shipping address by contacting our support team. Once the order is shipped, changes cannot be made.
How can I leave a review for a product?
We value your feedback! After your purchase, you’ll receive an email inviting you to leave a review. You can also leave a review directly on the product page.
Are your products safe for children?
While many of our gadgets are designed for teens and adults, some products may have small parts that are not suitable for young children. Please check the product descriptions for safety information.#
What happens if my package is lost during shipping?
If your package is lost in transit, please contact our support team as soon as possible. We’ll work with the shipping carrier to resolve the issue and send a replacement if necessary.